Your technology team, with a written scope of responsibility.
Tech Team takes responsibility for the systems listed in your coverage schedule, including when your company already has IT. We plan the roadmap, oversee changes, own incidents within the agreed response envelope and keep the operating record current. Your company keeps control of the accounts and the decisions that affect the business.
01 / Already have IT? Give this system a clear owner.
Your internal team can own the core while Ego Eimi owns an agreed business system end to end. The gap may be a portal, a workforce workflow or an integration that nobody has the mandate or capacity to run. The decision is about responsibility for that system, not the size of your IT department.
Name the business sponsor, the internal IT contact and the Tech Team operator before coverage starts. Agree a division like this, then record the actual people, permissions and exceptions in the coverage schedule.
| Responsibility | Your company | Tech Team |
|---|---|---|
| Priorities and acceptance | The business sponsor decides the outcome, budget, priorities and acceptance criteria. | The operator turns agreed priorities into a roadmap and reports progress, risks and decisions. |
| Corporate IT and access | Internal IT retains the core systems, identity, infrastructure and policies it already owns. Your company controls accounts and access. | We operate within those controls and the permissions granted for the covered system. Changes outside them go to the named internal owner. |
| The covered system | The sponsor grants a bounded operating mandate. Internal IT names the contacts for shared dependencies. | We own the agreed application and integration scope: changes, upkeep, incident handling and a current operating record. |
| Incidents across teams | Internal IT or the vendor handles its own component. The sponsor decides business tradeoffs and approves any workaround that requires it. | The operator coordinates diagnosis and escalation within the agreed response envelope, records the next action and checks recovery of the covered workflow. |
If a named internal owner has the mandate, capacity and desire to keep this system, another operating team may add little. If that owner needs the responsibility off their plate, define the system and the recurring work to transfer. Compare internal delivery and an external technology team.
02 / Coverage starts with a list of systems.
Tech Team is a monthly service with a 12-month term, paid monthly in advance. Your proposal defines the coverage and price before the term begins.
Each system, integration, AI agent and SaaS tool has a criticality rating. Critical means revenue stops if it fails. Important and supporting systems have commitments appropriate to their role. The schedule determines what we monitor, patch, back up, respond to and plan for.
| Tier | Coverage | Roadmap at once | Response envelope |
|---|---|---|---|
| Core | 1–2 systems | One initiative | Business hours |
| Full | The technology estate, including SaaS and AI agents | 2–3 initiatives | Same day |
| Enterprise | Multiple entities or a portfolio, with a dedicated operator | 3+ initiatives | Defined SLA |
The agreement defines the business hours, timezone, incident severity, acknowledgement and escalation process. Response is a commitment to engage; it is not a promise that every incident can be resolved in that window. Adding a system changes the coverage and may change the tier.
04 / An initiative has an end you can recognize.
An initiative is a bounded change with a written business goal, acceptance criteria, an owner, a start, an expected end and a value line. Most take two to eight weeks. Larger work becomes a separate fixed project or phases.
Patches, monitoring, backups, bug fixes and small requests are ongoing coverage work. The tier controls how many roadmap initiatives run at the same time. The quarterly roadmap sets their order. Proposals state an expected throughput range for the scope, rather than treating the retainer as unlimited capacity.
The Shoperator.ai case shows the application and infrastructure around an AI product. The Collaborate case shows the integration and recovery responsibilities around bought tools. Both illustrate why coverage needs to describe the whole workflow.
05 / A named operator and a named secondary.
Every Tech Team agreement specifies an operator who is not the founder and a secondary contact. Your operator is the person you call: they understand the business, run the weekly status and quarterly review, supervise delivery and keep the record current.
The operator decides with you what to build, buy, automate or retire and what builders and agents may do under standing permissions. The written scope records those appointments, decision rights and operating responsibilities.
06 / See what you are paying for.
| Cadence | What you see |
|---|---|
| Friday status | What moved, what is blocked and what needs a decision. |
| Monthly scorecard | Initiatives shipped, in flight and next; incidents and response times; restoration tests, patch status and open findings; value against the agreed sheet. |
| Quarterly review | Shipped versus planned, value realized and the next roadmap. |
| Annual continuity review | Account control, documentation, recovery and the ability to transfer responsibility. |
The roadmap stays visible between meetings. Removing an unnecessary system is a roadmap item with a value line, just as adding one is.
07 / Name the limits before an incident.
Coverage does not mean unlimited features or emergencies. Round-the-clock response is included only when explicitly purchased. Third-party outages, organizational certification and business-result guarantees are excluded. We can coordinate a vendor incident within the agreed scope; we cannot guarantee that vendor’s recovery.
Major builds are separate fixed projects. Regulated clinical, lending, employment or safety decisions outside our proven competence need appropriate specialists.
08 / The operating record stays transferable.
Your company controls the repositories, cloud, domains, data and credentials from day one. You own project-specific code, configuration, documentation, prompts, evaluations and deployment definitions as each milestone is paid. We retain our background tools and methods, with a perpetual, transferable license to anything embedded in your system.
The Operations Record stays current throughout the engagement. When Tech Team ends, the full offboarding package is due within 30 days. Read what happens if we disappear, and start with Foundation to establish control.
09 / Common questions
Can Tech Team work alongside our existing IT department?
Yes. Your internal team can retain the core while Tech Team takes responsibility for named business systems it does not have the mandate or capacity to run. The agreement defines system boundaries, decision rights, access, response commitments and escalation contacts. Your company keeps control of its accounts and can take the system back.
Does Tech Team include new features?
It includes bounded roadmap initiatives at the concurrency stated in the coverage tier. Major builds are separate fixed projects. It is not unlimited development capacity.
Can you run SaaS and AI agents as well as custom software?
Yes, when they are listed in the coverage schedule. The inventory, access, vendor terms, permissions, tests and fallback arrangements become part of the operating record.
Will I depend on the founder?
The service standard requires a named operator who is not the founder and a named secondary. The agreement must identify them before coverage starts.
Updated September 21, 2026 · About the team
Your technology
Start with the business
Your business depends on it.
Tell us which system matters, what has changed and who controls it. We will define a reviewable next step. Read Foundation and the commitments and evidence.