iPurey's "TravelAssist" is a conversational AI for travel-disruption compensation. We built a chat flow simple enough that travelers finish it, and the client reported roughly 50% more customers within six months.
Travelers hit by delays and cancellations are often owed compensation, but claiming it means a website, a login, and a long form. Standing in a terminal, almost no one bothers. iPurey lost most of those customers at the drop-off.
iPurey needed to move the whole process to where people already are: a chat thread. A tired traveler could finish it in a minute, on a phone, without an account.
We designed and built "TravelAssist", a conversational AI that checks eligibility, tracks claim status and answers questions in plain language, wired into the client's existing backend.
"Hi, welcome to iPurey 👋, your travel claim compensation partner." From there it's all buttons and plain questions: check eligibility, check claim status, get support. The whole claim happens inside one chat.
1 min to check eligibility, on a phoneWithin six months of launching the bot across airports, we were seeing about 50% more customers, people who'd never have finished the web form.
After rolling the bot out across airports, the client reported roughly 50% more customers over a six-to-seven-month window, driven, in their words, by how much easier the bot made the claim.
The old flow asked people to open a website, log in and complete steps in a terminal. The bot met them in a chat and carried them through, and removing that friction is what moved the numbers.
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