iPurey, at ipurvey.com, runs "TravelAssist", a conversational AI for travel-disruption compensation. We built a chat flow simple enough that travelers finish it, and the client reported roughly 50% more customers within six months.
Travelers hit by delays and cancellations are often owed compensation, but claiming it means a website, a login, and a long form. Standing in a terminal, almost no one bothers. iPurey lost most of those customers at the drop-off.
iPurey needed to move the whole process to where people already are: a chat thread. A tired traveler could finish it in a minute, on a phone, without an account.
We designed and built "TravelAssist", a conversational AI that checks eligibility, tracks claim status and answers questions in plain language, wired into the client's existing backend.
"Hi, welcome to iPurey 👋, your travel claim compensation partner." From there it's all buttons and plain questions: check eligibility, check claim status, get support. The whole claim happens inside one chat.
1 min to check eligibility, on a phoneWithin six months of launching the bot across airports, we were seeing about 50% more customers, people who'd never have finished the web form.
After rolling the bot out in airport deployments, the client reported roughly 50% more customers over a six-to-seven-month window, driven, in their words, by how much easier the bot made the claim.
The old flow asked people to open a website, log in and complete steps in a terminal. The bot met them in a chat and carried them through, and removing that friction is what moved the numbers.
A self-healing n8n orchestration keeping HubSpot, Scoro, and Airtable in sync.
An enterprise automation platform where agents do the repetitive, complex work end to end.
No tech team of your own? See how we work, compare in-house vs an agency, or read the build-without-a-tech-team guide.
Next / Your build
Taking on new builds
Tell us what you're making. We reply within one business day, and you get a fixed price and a date in writing before any code.
